The following Policies and Agreements are required for participation in our programs.
Application Form:
All students must complete the registration form sent to you when you requested our services and on each new school year. * Not applicable for TEF/TCF students.
Session Booking:
Regular Schedule:
Rescheduling a Regular Session Schedule
* Not applicable for TEF/TCF students.
We will make every effort to accommodate rescheduling requests however, we cannot guarantee that the same time slot or the same French Educational Specialist will be available due to the following reasons:
Reasons for Limited Availability:
Alternative Solutions:
Confirmation:
Enrollment is confirmed when:
Tuition fees must be paid in full only after confirming with the administration and receiving the schedule confirmation.
After this period, for one on one tutoring, , the student’s spot may no longer be guaranteed and after 5 days in the “on hold/paused” membership, for one on one tutoring, the student is not guaranteed to have the same French Educational Specialist. * Not applicable for TEF/TCF students or group tutoring.
In the event of cancellations due to weather, power outages, or other events beyond our control, no refunds will be issued. However, group make-up classes will be arranged as soon as possible. For example, if a class is canceled due to a snowstorm, a make-up class, in a group setting, will be scheduled on the next available Friday at 4 PM, 5 PM or 6 PM.
Each case will be assessed individually. For example, if a prolonged power outage prevents classes from being held for an extended period, we will arrange for additional group make-up sessions to ensure that students do not miss out on their learning. No refunds will be issued for these situations, but we will work to provide ample opportunities for group make-up classes.
If a student needs to cancel a class at the last minute due to an emergency situation (e.g., medical emergency, family crisis), the case will be assessed individually. Make-up classes , in a group setting, will be scheduled on the next available Friday at 4 PM, 5 PM or 6 PM, but no refunds will be issued. Documentation may be required to support the emergency claim.
Please note that we reserve the right to refuse refund requests. Our goal is to ensure fairness and consistency in our policies, and we evaluate each situation individually to maintain the integrity of our program.
By registering for any of the programs offered by L’Agence French, students/parents/guardians acknowledge that they have read, understood, and agree to abide by the policies and code of conduct outlined in this document.
Furthermore, they agree to release, indemnify, and hold harmless L’Agence French, its owners, employees, volunteers and French Educational Specialists from any and all claims, liabilities, or expenses, including legal fees, arising from their participation in the any of our programs, and they waive the right to sue L’Agence French, its owners, employees, volunteers and French Educational Specialists.
They also acknowledge their responsibility read the email sent about any updates on policies and agreements, to regularly review and stay informed of any additions or changes to these policies and agree not to hold L’Agence French, its owners, employees, volunteers and French Educational Specialists liable for any issues arising from their failure to do so in case of the email went to your trash, junk or advertising.
The code of conduct at L’Académie French/L’Agence French
The code of conduct is established so that everyone can learn in harmony and work in safety in the establishment of L’Académie French at L’Agence French.
To live better at L’Académie French, L’Agence French, we need rules of conduct that teach us about our rights, our responsibilities, our irresponsible acts and reparation.
Rights cannot exist without responsibilities.
What is a right?
It is an obligation that others have towards me in order for me to flourish.
What is a responsibility?
It is an obligation that I have towards others and towards myself so that others can be fulfilled.
What is an irresponsible act?
It is the act of neglecting a responsibility.
What is repair?
It is a positive gesture towards the one or those whom I have hurt or offended.
THE RULES OF CONDUCT OF L’ACADÉMIE FRENCH/L'AGENCE FRENCH
Right #1 Everyone has the right to have responsibilities.
I'm responsible …
1.1 to assume my responsibilities.
Right #2 Everyone has the right to be respected.
I'm responsible …
2.1 of my own respect and the respect of others.
2.2 to speak politely and listen to others with respect.
2.3 to do what is asked of me by L’Agence French, its owners, employees, and French Educational Specialists.
Right #3 Everyone has the right to work and learn in peace.
I'm responsible …..
3.1 of my active and positive participation in my learning.
3.2 of my contribution to the general climate of L’Académie French, L’Agence French :
3.2.1 to enter silently.
3.2.3 to arrive on time.
3.2.4 to speak quietly so as not to disturb others.
Right #4 Everyone has the right to live in a healthy and safe environment.
I'm responsible…
4.1 to show respect for adults and peers in my attitudes, my words and my actions.
4.2 to speak kind words to myself and others.
4.3 to choose peaceful solutions to resolve my conflicts.
4.4 of my own safety and that of others (physical and psychological safety).
4.5 to respect the premises (cleanliness and maintenance of property).
Right #5 Everyone has the right to work with materials.
I'm responsible…
5.1 to respect my equipment and that of others.
5.2 to take care of the equipment and furnishings of the premises of L’Académie French, L’Agence French.
BEHAVIOR TO HAVE IN OUR PREMISES
Arriving
I enter in silence, I make no noise.
I speak in French throughout the period (except for Spanish and English lessons).
I say hello to my French Educational Specialist without disturbing others.
I put my coat/my jacket/… on my chair.
I put my belongings (e.g. boots) in the place previously indicated by Agence French.
I put my work materials on my work table.
I speak softly or whisper when addressing others.
Before leaving
I put my things away quietly.
I pick up trash and throw it in the appropriate places.
I put the chair back.
I thank my French Educational Specialist and say goodbye.
I leave in silence so as not to disturb the others who are working.
RESPECT AND COMMITMENT TO THE CODE OF CONDUCT
Student Engagement
When I have irresponsible behavior (maximum three) that contravenes one of the rules of L’Académie French, L’Agence Frenchcode of conduct. L’Agence French makes me apply an act of reparation (up to a maximum of three) depending on the irresponsible behavior I have had.
I have read L’Académie French, L’Agence French code of conduct and rules of conduct. I undertake to respect the rules of conduct in order to make L’Académie French, L’Agence French a place where life is good. I make sure to consult these rules regularly so as not to forget them. I also undertake to respect my role as a student.
Commitment of students/parents/legal guardians
I acknowledge that L’Agence French and L’Académie French reserve the right, at Agence French's sole discretion, to discontinue each Student's participation in L’Académie French, L'Agence French programs or any other program and activities if the conduct, condition or behavior of this student is considered dangerous, unsatisfactory or detrimental to the programs, activities, to other students and French Educational Specialists and to L’Agence French, or such student has suffered a deterioration in his physical, emotional or mental state of this student and others.
No refunds will be made if a student violates the code of conduct, the rules of Académie French, L’Agence French and the regulations or policies of L’Agence French.
I (parent/legal guardian/student) have reviewed all rules, policies and regulations of L'Agence French with the student. The Student and I agree, and I have requested the Student to accept and abide by all such rules, policies and regulations of L'Agence French, and that at all times, the sole responsibility of personal safety is the responsibility of each student.
I (TEF/TCF student have reviewed all rules, policies and regulations of L'Agence French. I agree, and I accept and abide by all such rules, policies and regulations of L'Agence French, and that at all times, the sole responsibility of personal safety is the responsibility of each student. I also acknowledge that the policies and regulations of L’Agence French are for tutoring programs and TEF/TCF programs.
SIGNING OF THIS DOCUMENT
When registering the student or yourself on L’Agence French website, the student/parent/legal guardian checked the box “Policies and agreements - participation policies”, which is equivalent to the signature of student/ parent/legal guardian in accordance with the Regulations Compliance Act of the Province of Ontario.
When registering yourself or the student in person at L’Agence French premises, the student/parent/legal guardian must sign this document.
Updates made on September 2024.